Client Service Executive

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F 301, 3rd Floor (above PortSide Cafe), Chaudhary Prem Singh Complex, Lado Sarai, New Delhi, Delhi 110030, India
Job Detail
  • Industry:
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
    Trainee Stipend
  • Job Location:
    Delhi, India
  • Minimum Education:
  • Minimum Experience:
    Fresh Year
  • Apply By:
    Oct 25, 2018
  • Job Posting Date:
    Oct 23, 2018
Job Description

1. Manage large amounts of incoming calls.
2. Generate sales leads.
3. Identify and assess customers' needs to achieve satisfaction
4. Build sustainable relationships and trust with customer accounts through open and interactive communication.
5. Provide accurate, valid and complete information by using dashboard made by the technical team.
6. Meet personal/customer service team, sales targets and call handling quotas
7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits
8. Follow up to ensure resolution
9. Keep records of customer interactions, process customer accounts, and file documents
10. Follow communication procedures, guidelines, and policies
11. Take the extra mile to engage a customer
12. Keep information confidential

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