Email Support Executive

https://www.indcareers.in/company/mmf-infotech-technologies-pvt-ltd

To Apply for this job click below

Apply Now
307 Vidhyapati Complex Opp, To Basketball ClubJanjeerwala Square. Race Course Road Indore:452001Contact Detail:07314038486, India
Job Detail
  • Industry:
    IT - Software
  • Total Positions:
    1
  • Job Type:
    Full Time
  • Salary:
    5000-10000
  • Job Location:
    Indore, India
  • Minimum Education:
    Does not matter
  • Minimum Experience:
    1 Year
  • Apply By:
    May 18, 2018
  • Job Posting Date:
    Jan 18, 2018
Job Description


Key Responsibilities:

•    Provide chat, email support to resolve user problems with proactive
              troubleshooting.
•    Follow predefined (as trained) support procedures and policies
•    Master the use of our support channels, processes & tools.
•    Identify and report Partner/user issues & feedback through appropriate channels.
•    Proactively identify opportunities to optimize and develop processes & tools geared
             toward improving internal efficiency, resolution rate, and customer satisfaction.
•    Effectively and judiciously escalate issues with clear communication.
•    Support team lead/ manager when required.
•    Ability and willingness to quickly complete large volumes of work with high quality.
•    Work and communicate with cross-functional teams using various channels of
             internal communication regarding Partner issues.


Required Skills:
- Candidate must have excellent English writing skills.
- Candidate must have strong internet knowledge (Web browsers, search engines, email
platforms, shortcuts, etc).

Required Abilities:
- Ability to think quick.
- Ability to learn fast.
- Ability to make appropriate decisions and evaluate priorities accordingly.

Shift Time : 03:00 PM to 12:30 AM


Share Your Updated Resume at Careers@mmfinfotech.com

Visit our website at www.mmfinfotech.com
Contact at: 07314038486
Interview Venue at:
307 Vidhyapati Complex Opp, To Basketball Club Janjeerwala Square. Race Course Road Indore:452001 Contact Detail:07314038486

 

To Apply for this job click below

Apply Now
 

Note: Our Help section will provide answers to Frequently Asked Questions (FAQs). If you wish to know more about our services or if you need our help in any matter, please fill in the form below and we will revert to the specified email address in 48 hours."

Report this Employer

 
 
India jobs website

ASM web tech is in the market for last 6 years. Whole world is getting in digital work. So it is our contribution to make world more digital. We have created Indcareers. Your job search gets easy