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Email Support Executive

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307 Vidhyapati Complex Opp, To Basketball ClubJanjeerwala Square. Race Course Road Indore:452001Contact Detail:07314038486, India
Job Detail
  • Industry:
    IT - Software
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Indore, India
  • Minimum Education:
    Does not matter
  • Minimum Experience:
    1 Year
  • Apply By:
    May 18, 2018
  • Job Posting Date:
    Jan 18, 2018
Job Description

Key Responsibilities:

•    Provide chat, email support to resolve user problems with proactive
•    Follow predefined (as trained) support procedures and policies
•    Master the use of our support channels, processes & tools.
•    Identify and report Partner/user issues & feedback through appropriate channels.
•    Proactively identify opportunities to optimize and develop processes & tools geared
             toward improving internal efficiency, resolution rate, and customer satisfaction.
•    Effectively and judiciously escalate issues with clear communication.
•    Support team lead/ manager when required.
•    Ability and willingness to quickly complete large volumes of work with high quality.
•    Work and communicate with cross-functional teams using various channels of
             internal communication regarding Partner issues.

Required Skills:
- Candidate must have excellent English writing skills.
- Candidate must have strong internet knowledge (Web browsers, search engines, email
platforms, shortcuts, etc).

Required Abilities:
- Ability to think quick.
- Ability to learn fast.
- Ability to make appropriate decisions and evaluate priorities accordingly.

Shift Time : 03:00 PM to 12:30 AM

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Contact at: 07314038486
Interview Venue at:
307 Vidhyapati Complex Opp, To Basketball Club Janjeerwala Square. Race Course Road Indore:452001 Contact Detail:07314038486


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