307 Vidhyapati Complex Opp, To Basketball ClubJanjeerwala Square. Race Course Road Indore:452001Contact Detail:07314038486, India
IT - Software
Jan 31, 2018
Job Posting Date:
Dec 08, 2017
·Provide chat, email support to resolve user problems with proactive troubleshooting.
·Follow predefined (astrained) support procedures and policies
·Master the use of our support channels, processes & tools.
·Identify and report Partner/user issues & feedback through appropriate channels.
·Proactively identify opportunities to optimize and develop processes & tools gearedtoward improving internal efficiency, resolution rate, and customer satisfaction.
·Effectively and judiciously escalate issues with clear communication.
·Support team lead/ manager when required.
·Ability and willingness to quickly complete large volumes of work with high quality.
·Work and communicate with cross-functional teams using various channels of internal communication regarding Partner issues.
- Candidate must have excellent English writing skills.
- Candidate must have strong internet knowledge (Web browsers, search engines, email
platforms, shortcuts, etc).
- Ability to think quick.
- Ability to learn fast.
- Ability to make appropriate decisions and evaluate priorities accordingly.
Shift Time : 03:00 PM to 12:30 AM
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