Chat Support Executive

https://www.indcareers.in/company/mmf-infotech-technologies-pvt-ltd

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307 Vidhyapati Complex Opp, To Basketball ClubJanjeerwala Square. Race Course Road Indore:452001Contact Detail:07314038486, India
Job Detail
  • Industry:
    IT - Software
  • Total Positions:
    1
  • Job Type:
    Full Time
  • Salary:
    11000-15000
  • Job Location:
    Indore, India
  • Minimum Education:
    BE
  • Minimum Experience:
    Fresh Year
  • Apply By:
    Dec 09, 2017
  • Job Posting Date:
    Nov 28, 2017
Job Description

Key Responsibilities: 


Provide chat, email support to resolve user problems with proactive
   troubleshooting.
Follow predefined (as trained) support procedures and policies
Master the use of our support channels, processes & tools.
Identify and report Partner/user issues & feedback through appropriate channels.
Proactively identify opportunities to optimize and develop processes & tools geared
   toward improving internal efficiency, resolution rate, and customer satisfaction.
Effectively and judiciously escalate issues with clear communication.
Support team lead/ manager when required.
Ability and willingness to quickly complete large volumes of work with high quality.
Work and communicate with cross-functional teams using various channels of
   internal communication regarding Partner issues.
 
 
Required Skills: 
- Candidate must have excellent English writing skills. 
- Candidate must have strong internet knowledge (Web browsers, search engines, email
 platforms, shortcuts, etc). 


Required Abilities: 
- Ability to think quick. 
- Ability to learn fast. 
- Ability to make appropriate decisions and evaluate priorities accordingly.

Shift Time : 03:00 PM to 12:30 AM 
 
 
Share Your Updated Resume at Careers@mmfinfotech.com
 
Visit our website at www.mmfinfotech.com
Contact at: 07314038486
Interview Venue at:
307 Vidhyapati Complex Opp, To Basketball Club Janjeerwala Square. Race Course Road Indore:452001 Contact Detail:07314038486

To Apply for this job click below

Apply Now
 

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