205 & 206, 5/8 Block 4A, 2nd Floor, Eco Space Park, Newtown,, India
Customer Service / Client Servicing
Jun 15, 2019
Job Posting Date:
Feb 15, 2019
a) Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
b) Maintains passwords, data integrity and file system security for the desktop environment
c) Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades.
May participate in development of information technology and infrastructure projects.
May conduct training programs designed to educate an organization's computer users about basic and specialized applications
May be internal or external, client-focused, working in conjunction with Professional
Services and outsourcing functions. May include company-wide, Web-enabled solutions. Remote Support Engineer is responsible for the remote deployment of apps -technical delivery, support and management of desktop and laptop computers, PDAs, printers, video conferencing facilities and application services where necessary.
Provide second remote level support to end users .
Provide troubleshooting and technical support via phone, web based tools and email.
Advise customers regarding the Thomson Reuters desktop, applications and address specific user issues.
Responsible for taking service requests or incident tickets from the helpdesk and look after these request through to closure.
Ensures that proper notification or advice related to the problem is provided to the helpdesk or the end-user.
During problem escalations, act as a liaison between customers and Tier 3 support.
1. Operating system knowledge.
2. Desktop Support knowledge is a must
3. Remote Access experience is a must (Log me in, AMYY, Team Viewer)
4. Good communication in English.
1. Microsoft certified required.
2. Minimum 1.5 year experience.
3. Candidate must be flexible with Rotational shift
1. Pick and drop available.
2. Complementary lunch/dinner.
3. Referral bonus of Rs. 2000.
Salary : upto 20K; hike of 20-30% for experienced candidates.
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