Technical Support Engineer

https://www.indcareers.in/company/lithe-technologies-pvt-ltd

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A 1005, Siddhi Vinayak Towers, Nr Kataria Arcade, Off S.G Road, Makarba, Ahmedabad, India
Job Detail
  • Industry:
    IT - Software
  • Total Positions:
    2
  • Job Type:
    Full Time
  • Salary:
    16000-20000
  • Job Location:
    Ahmedabad, India
  • Minimum Education:
    Certification
  • Minimum Experience:
    1 Year
  • Apply By:
    Apr 30, 2017
  • Job Posting Date:
    Apr 13, 2017
Job Description

Take ownership of customer issues reported for softwares being used and ensure proper resolution within defined time lines
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles



 

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