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Project Manager Avaya

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163, Afghan Ln, Delhi Gate, Nai Basti, Chatta Mohalla, Ghaziabad, India
Job Detail
  • Industry:
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Hyderabad, India
  • Minimum Education:
  • Minimum Experience:
    8 Years
  • Apply By:
    Jul 18, 2020
  • Job Posting Date:
    Mar 18, 2020
Job Description

Played a dynamic role as L3 Engineer in Telecom domain
Adoption of contact center technology at client site at Managed Services team and driven SLO
Should ideally an expert in drafting Managed Services functions and draft SOW
Been instrumental in supporting product development team as an Operational specialist
Met critical business needs in deploying high end telecom and networking concepts as a project point of contact
As a Senior Technical expert supported Onboard business needs with low complexity
Achieved Operational excellence in handling Incident management and Risk management areas of business during project deployment and live phase
Facilitated Contact Center Business Managers to leverage to adopt and assist agents in AI, Cloud ML and emerging Transcription models
Command over project coordination and escalation handling process
Business Continuity Champion and risk assessor during the process of Outage management
Process excellence guide in safeguarding business SLALet me know if you have any questions
Capacity to mentor and get things done out of MIS / Technical writers also to carry similar skill sets 

Skills Required

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