Provide L2/L3 support for Cisco UCCE
Provide L2/L3 support for Cisco CUCM and voice gateways
T1/PRI(s), H323/SIP protocols and trunking, voice gateways besides exposure to LAN switches (core, distribution and access), WAN routers and firewalls
Good knowledge on Cisco UCS servers, Vmware, Windows server OS
Good understanding of SQL database used in Cisco UCCE
Lead and guide L1 resources
Manage the customer for ongoing support and escalation
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