Avaya L2/l3 Engineer


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163, Afghan Ln, Delhi Gate, Nai Basti, Chatta Mohalla, Ghaziabad, India
Job Detail
  • Industry:
    IT - Hardware
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Pune, India
  • Minimum Education:
    Does not matter
  • Minimum Experience:
    4 Years
  • Apply By:
    Oct 20, 2018
  • Job Posting Date:
    Jun 20, 2018
Job Description

Contact Center L3 level Product knowledge:
Ability to understand customer call flow design requirements and develop the IVR script applications along with deployment of these scripts on application servers.
Excellent Knowledge on the latest Avaya platform
1. Avaya Communication Manager
2. Avaya Aura Call Centre Elite
3. Avaya Aura Application Enablement Service AES
4. Avaya Aura Experience Portal (AAEP) / Avaya Voice Portal (AVP)
3. Avaya Media Gateway G350, G430, G450, Port Networks G650
4. Avaya Call Management System CMS
5. Avaya System Manager and Avaya Session Manager
6. Avaya Modular Messaging (Voicemail)
7. Avaya Contact Centre Control Manager
8. Session Border Controller SBC’s
9. Avaya Modular Messaging
10. Avaya End points (Avaya OneX communicator, Avaya OneX Agent)
Build ACD infrastructure such as VDN/vector/skills based on call flow design
Build of ACD Agents
Build of Remote Agent solutions
Avaya CMS Supervisors with access to their assigned skills/Agents
Respond to HPSM tickets for Contact Center within guidelines for priority of the ticket
Attend cutovers and address issues
Work with Engineering on turning new technologies over to Operations for Support
Monthly cleanup of systems based on established standards
CCNP Voice
Avaya APDS
Avaya ACIS
Avaya ACSS
HPSM Ticketing

Skills Required

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