Ac Technician

https://www.indcareers.in/company/asm-web-tech-pvt-ltd

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163, Afghan Ln, Delhi Gate, Nai Basti, Chatta Mohalla, Ghaziabad, India
Job Detail
  • Industry:
    Manufacturing
  • Total Positions:
    4
  • Job Type:
    Full Time
  • Salary:
    16000-20000
  • Job Location:
    Noida, India
  • Minimum Education:
    Does not matter
  • Minimum Experience:
    1 Year
  • Apply By:
    Feb 01, 2019
  • Job Posting Date:
    Dec 26, 2018
Job Description

Refer the attached JD for your reference
Industry/ Company: AC, chiller, Ac combatant, Beverage, Company-like CCD, HUL, Barista
ROLE RESPONSIBILITY:
Response to customer calls /mails related to service issues and lodging of complaints in the system.
Follow standard processes and procedures;
Interact with customers to provide and process information in response to their inquiries, concerns, and services;
Diagnose and resolve problems as a standard procedure -over the phone in collaboration with technical experts.
Redirect complaints to site engineers for prompt resolution within defined TAT.
Planning & Monitoring logistics of Service technicians
Service records collations in hard and soft formats.
Identify and escalate priority issues per Client specifications;
Accurately process and record call transactions using a computer and designated tracking software.
Offer alternative solutions where appropriate with the objective of retaining customers and clients business;

Whom to Source?
Skill and Knowledge Qualifications:
Graduate /Under graduate with technical background [B Tech/Diploma] .
Excellent verbal and written communication skills, as well as strong analytical and problem solving skills 12+ months related experience in a technical support experience in a busy Customer Support and Service department of a white goods/consumer durable/Mobile company.
Time Conscious Detail Orientation Flexible & Adaptability Patience Proactive Behavioral Competencies Problem Solving Customer Focus Communication Learning Orientation Result Orientation
Proper phone etiquette; Ability to speak and write clearly and accurately; Demonstrated proficiency in typing and grammar; Knowledge of relevant software computer applications and equipment; Knowledge of customer service principles and practices; Effective listening skills; Willingness to co-operate with others and work to the greater good.                

Skills Required

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