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Operation Manager

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163, Afghan Ln, Delhi Gate, Nai Basti, Chatta Mohalla, Ghaziabad, India
Job Detail
  • Industry:
    IT - Software
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Chittoor, India
  • Minimum Education:
  • Minimum Experience:
    10 Years
  • Apply By:
    Jun 10, 2020
  • Job Posting Date:
    Feb 10, 2020
Job Description

 Ensure that Kriya meets or exceeds Service Level and other contracted parameters
Support solution architects to design and mobilize new business
Lead and coach operations team to ensure career development
Accountability (Answerable/Liable for Success)
Lead assigned operations of Ops team including communication of strategy, allocation of resources, mentoring, performance and human resource practices
Meet or exceed objectives as defined in the contractual obligations to client
Leverage resources with Kriya to ensure delivery is time bound of the highest standards
Liaise with other functions to mitigate risks to Service Delivery
Ensure efficient communication across all levels and stake holders

Responsibilities (Tasks, Functions, deliverables):
Serve as the primary client contact for Service Level / other contracted Metrics and take responsibility for issue resolution
Monitor forecasted and actual Service Levels proactively and reactively using levers at disposal
Drive customer meetings to perceive customer satisfaction levels
Red Flag any issues to Kriya management

Skills Required

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