Customer Service Representative

http://www.indcareers.in/company/ucg-esolutions-llp
UCG eSolutions LLP
Vikhroli Mumbai Maharashtra  -  India
3 Current Jobs Openings

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Job Detail
  • Industry:
    Customer Service
  • Total Positions:
    3
  • Job Type:
    Full Time
  • Salary:
    Depends
  • Job Location:
    Mumbai, India
  • Minimum Education:
    Diploma
  • Minimum Experience:
    Fresh Year
  • Apply By:
    Dec 15, 2017
  • Job Posting Date:
    Nov 20, 2017
Job Description

JOB RESPONSIBILITIES:
 
1) Effective inbound and outbound call handling to build up a relationship between the customer and service provider.
2) Contact customers by phone to explain advantages and features of service being sold or persuade them to purchase the services by building the customers interest.
3) Answer customer's questions pertaining to service being offered through email and telephone.
4) Provide quick resolution to all types of customer related issues.
5) Explain and Advice customers on prices, services, variables and options to assist customer in making decision.
6) Coordinate and schedule appointments with sales team and clients till closure of the deal.
7) Regularly follow up with the customers/ service providers/ sales team.
8) Maintain records of customer & service provider interactions, recording details of inquiries, complaints and comments as well as actions taken.
 
 
Minimum Requirements:
 
1) Graduate or Diploma Holder.
2) Proficient in English, Hindi & Marathi Languages.
3) Good Communication and Written skills.
4) Computer Literate and good telephone skills.
5) Excellent Interpersonal skills and problem solving skills.
6) Self-Motivated, Multi-tasking, Quick learner.
7) Should be comfortable with voice process.
 

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Note: Our Help section will provide answers to Frequently Asked Questions (FAQs). If you wish to know more about our services or if you need our help in any matter, please fill in the form below and we will revert to the specified email address in 48 hours."

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